cricket99 Privacy Policy
— Your Data, Our Responsibility

1 Introduction and Scope

This Privacy Policy ("Policy") is published by cricket99 ("cricket99", "we", "us", "our") and applies to all personal data collected from individuals who register for, access, or use the cricket99 platform at cricket99.app, including all associated services such as cricket99 Casino, the cricket99 sportsbook, the cricket99 Cockfighting lobby, and the cricket99 Jackpot Slots section.

This Policy applies to Pakistan players and to all other individuals whose personal data cricket99 processes in connection with the operation of the cricket99 platform. By registering a cricket99 account or continuing to use cricket99 after this Policy's effective date, you confirm that you have read and understood this Policy and accept its terms.

This Privacy Policy should be read alongside the cricket99 Terms & Conditions available at cricket99.app/terms-and-conditions, which govern the overall contractual relationship between cricket99 and its Pakistan players.

2 Data We Collect

cricket99 collects personal data across the following categories, each of which is described in further detail in the Data Types section above:

• Identity Data: full name, date of birth, gender, nationality, and copies of government-issued identification documents provided during cricket99 account registration or identity verification;
• Contact Data: registered Pakistan mobile number, email address, and current residential address;
• Financial Data: PKR transaction records, payment method identifiers (tokenised where applicable), deposit amounts, withdrawal requests, and bonus transaction history within your cricket99 account;
• Platform Activity Data: records of all game sessions, sports bets, Cockfighting wagers, bonus activations, login events, and responsible gaming tool usage on cricket99;
• Technical Device Data: IP address, device identifiers, browser and operating system information, session data, and behavioural analytics data generated during cricket99 platform use;
• Communication Data: all correspondence between you and the cricket99 support team, including live chat transcripts, email exchanges, and records of WhatsApp and Telegram interactions.

cricket99 does not intentionally collect sensitive personal data — such as religious beliefs, political opinions, or biometric data — except where such collection is required by applicable law or where you have provided explicit consent for a specific purpose.

3 How We Collect Your Data

cricket99 collects personal data through the following channels:

• Direct submission: data you provide when registering your cricket99 account, completing identity verification, using the cricket99 cashier, contacting cricket99 support, or participating in promotions;
• Platform interaction: data automatically generated as you navigate the cricket99 website, play games, place bets, and interact with the cricket99 interface;
• Payment providers: tokenised transaction data received from Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and other integrated payment channels when you make PKR deposits or withdrawals on cricket99;
• Third-party verification services: identity and age verification data received from third-party KYC (Know Your Customer) service providers engaged by cricket99 to fulfil its compliance obligations;
• Cookies and tracking technologies: data collected by cricket99 cookies, pixels, and analytics tools as described in Section 7 of this Policy.

4 Legal Basis for Processing

cricket99 processes personal data only where at least one of the following lawful bases applies:

• Contract performance: processing necessary to operate your cricket99 account, process PKR transactions, settle bets, and deliver the services you have subscribed to;
• Legal obligation: processing required to comply with applicable anti-money laundering (AML) regulations, age verification requirements, and other legal or regulatory obligations;
• Legitimate interests: processing carried out in cricket99's legitimate business interests — such as fraud prevention, platform security, and platform improvement — provided those interests are not overridden by your fundamental rights;
• Consent: processing carried out on the basis of your freely given, informed consent — for example, where you have opted in to receive marketing communications from cricket99.

5 How We Use Your Data

cricket99 uses personal data collected from Pakistan players for the following specific purposes:

• Creating and managing your cricket99 account and PKR balance;
• Processing deposits via Easypaisa, JazzCash, Raast, and other accepted Pakistan payment methods, and processing withdrawal requests;
• Verifying your identity and age (18+) in accordance with cricket99's legal obligations;
• Detecting, investigating, and preventing fraud, collusion, multi-accounting, and other prohibited activity on the cricket99 platform;
• Complying with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations;
• Delivering customer support via live chat, WhatsApp, Telegram, and email in English;
• Sending transactional communications related to your cricket99 account, including deposit confirmations, withdrawal notifications, and security alerts;
• Improving the cricket99 platform through analysis of aggregated and anonymised usage data;
• Enforcing responsible gaming measures, including monitoring for patterns indicative of problem gambling and administering self-exclusion requests;
• Sending marketing and promotional communications to Pakistan players who have provided explicit consent to receive such communications from cricket99.

6 Sharing Your Data

cricket99 does not sell personal data to third parties. cricket99 shares personal data only in the following limited circumstances and only to the extent necessary for each stated purpose:

• Payment processors: tokenised financial data shared with Easypaisa, JazzCash, Raast, and banking partners to process PKR deposits and withdrawals on your behalf;
• Game providers: limited session data shared with cricket99's game provider partners — including Pragmatic Play, Evolution Gaming, NetEnt, and others — to deliver game content and maintain fair game records;
• Identity verification providers: identity data shared with third-party KYC and AML service providers engaged by cricket99 for compliance purposes;
• Technology service providers: data shared with hosting, analytics, and security service providers who process data on cricket99's behalf under strict data processing agreements;
• Legal and regulatory authorities: personal data disclosed to law enforcement, regulatory bodies, or courts where cricket99 is required or permitted to do so under applicable law;
• Business transfers: in the event of a merger, acquisition, or sale of all or part of cricket99's business, personal data may be transferred to the successor entity subject to equivalent privacy protections.

All third parties who receive personal data from cricket99 are subject to contractual obligations requiring them to process that data securely and only for the specified purpose for which it was shared.

7 Cookies and Tracking Technologies

The cricket99 platform uses cookies and similar tracking technologies to operate correctly, secure user sessions, and improve the experience for Pakistan players. cricket99 uses the following categories of cookies:

• Essential cookies: required for the cricket99 platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled;
• Analytics cookies: used to collect anonymised data about how Pakistan players interact with cricket99, enabling platform improvements. These may be disabled without affecting platform functionality;
• Preference cookies: used to remember your language, display, and notification preferences on cricket99;
• Marketing cookies: used to deliver relevant promotions to cricket99 players who have consented to marketing communications. These can be disabled at any time.

You can manage your cookie preferences through your browser's settings. Note that disabling essential cookies will prevent you from using the cricket99 platform. For detailed information about the specific cookies used on cricket99, please contact the support team.

8 Data Security

cricket99 implements a comprehensive set of technical and organisational measures to protect the personal data of Pakistan players against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and the cricket99 platform;
• AES-256 encryption for personal data stored in cricket99 databases;
• Multi-factor authentication requirements for administrative access to cricket99 systems;
• Regular third-party penetration testing and security audits of the cricket99 platform;
• Real-time security monitoring and intrusion detection systems covering all cricket99 infrastructure;
• Strict access controls ensuring that cricket99 staff access personal data only on a need-to-know basis;
• Regular security training for all cricket99 team members who handle Pakistan player data.

While cricket99 employs best-practice security measures, no internet-based platform can guarantee absolute security. Pakistan players are encouraged to use a strong, unique password for their cricket99 Login, enable two-factor authentication, and contact cricket99 support immediately if they suspect any unauthorised activity on their account.

9 Data Retention

cricket99 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:

• Account data: retained for the duration of the active cricket99 account and for a period of five (5) years after account closure, to comply with applicable AML and financial record-keeping obligations;
• Transaction data: PKR deposit and withdrawal records retained for a minimum of five (5) years as required by financial regulations applicable to the cricket99 platform;
• Identity verification documents: retained for the period required by applicable KYC and AML regulations, typically five (5) years from the date of verification;
• Support communications: live chat transcripts and email records retained for three (3) years to support dispute resolution and service quality assurance;
• Marketing data: retained until consent is withdrawn or until the data is no longer relevant for the purpose for which it was collected, whichever comes first.

When personal data reaches the end of its retention period, cricket99 will securely delete or irreversibly anonymise it in accordance with our internal data deletion procedures.

10 Your Privacy Rights

Pakistan players registered with cricket99 hold the following rights in relation to their personal data. These rights can be exercised by contacting the cricket99 support team:

To exercise any of these rights, contact the cricket99 support team via live chat or email at [email protected] (plain text — not a clickable link). cricket99 may require identity verification before processing data requests to protect against unauthorised access to account information.

11 Marketing Communications

cricket99 sends promotional communications — including bonus offers, game recommendations, sports betting previews, and platform updates — only to Pakistan players who have provided explicit consent to receive such communications during registration or through their cricket99 Account Settings.

You may withdraw consent for marketing communications at any time by updating your notification preferences in your cricket99 account settings or by contacting the support team. Withdrawal of marketing consent does not affect transactional communications — cricket99 will continue to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences.

cricket99 does not share Pakistan player contact details with third parties for the purpose of third-party marketing.

12 Children and Minors — 18+ Strictly Enforced

The cricket99 platform is strictly restricted to individuals aged 18 years and above. cricket99 does not knowingly collect personal data from any individual under the age of 18. The cricket99 registration process includes mandatory age verification steps, and cricket99 reserves the right to request documentary proof of age from any Pakistan player at any time.

If cricket99 discovers that personal data has been collected from an individual who was under the age of 18 at the time of collection, we will delete that data immediately, close the associated account, and handle any associated funds in accordance with applicable legal requirements. If you are aware of any underage individual accessing cricket99, please contact the support team immediately.

13 Changes to This Privacy Policy

cricket99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, cricket99 will notify Pakistan players via the contact details registered to their account prior to the changes taking effect. The updated Policy will be published at cricket99.app/privacy-policy with a revised effective date at the top of the document.

Continued use of the cricket99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should discontinue use of the cricket99 platform and contact the support team to close your account.

14 Contact and Complaints

For any questions about this Privacy Policy, requests to exercise your data rights, or complaints about cricket99's data processing practices, Pakistan players may contact the cricket99 team through the following channels:

• Live Chat: Available 24/7 within the cricket99 platform after login — the fastest way to reach the cricket99 support team;
• WhatsApp and Telegram: Available 24/7 — contact details published within the cricket99 platform;
• Email: [email protected] — plain text address, not a clickable link.

cricket99 will acknowledge privacy-related enquiries within two (2) business days and will provide a full response within the applicable timeframe for the right being exercised, as set out in Section 10 of this Policy. If you remain dissatisfied with cricket99's response to a privacy complaint, you may seek further assistance from the relevant data protection authority in your jurisdiction.